Frequently Asked Questions

Frequently Asked Questions

How does The Story of ME fit into a 3-ring or post bound binder?

The Story of ME and Personalization Kit pages come standard with no holes drilled in them.  This is to offer families the flexibility of preserving their child’s story as best suits them.  Some parents choose to put the pages into a 3-ring binder while others elect to integrate with creative scrapbooking.

If you choose to use a 3-ring binder, you can either use a standard hole puncher to put holes in the pages (no text will be cut out by this) and use standard page protectors to offer long-term preservation of the holes.  Or you may select to keep the pages intact and slide the pages into our customized page protectors.

When putting The Story of ME pages into a post-bound scrapbook, simply slide into your standard 8-1/2″ x 11″ page protectors or pick up a proper set of 40 page protectors from us.

What is your shipping policy?

Shipping timelines depend on the product you’re ordering. If you’ve selected a combination of pages only (The Story of ME or Personalization Kits) or any accessories (Page Protectors or Acid Free Glue), your order will generally ship within one business day. For a personalized fabric-covered binder, your order will ship within 1-2 weeks if there is no embroidery or 3-4 weeks if embroidery is selected. If you’ve selected to send your own fabric, the timeline starts from the day we receive your fabric. If a rush situation is necessary, you may always e-mail us to request a faster turnaround.

What is your return policy?

If you’ve ordered The Story of ME pages or any of our personalization kits or acid free products, they may be returned as long as they are unopened in their original condition and packaging.  You will be refunded minus a 10% re-stocking fee.  We do not reimburse for return shipping.  Please e-mail us if you wish to receive return authorization.

Unless a personalized product is defective, no personalized products can be returned.

What is the difference between the standard white box and the deluxe preservation box?

Each The Story of ME binder comes in a storage box to keep it safe during shipping.  This is not meant to preserve or safely keep your heirloom for life.  It’s a glorified garment box.

Side View of the Basic Box Inside View of the Basic Box Top View of the Basic Box    
White Cake-Side View_200 White Cake-Tissue Inside_200 White Cake-Top View_200    

The Deluxe Preservation Box is meant to do just this – store and protect your The Story of ME safely in an archival quality box.  It is hard-sided and white inside and out.  It’s oversized, allowing you room to store photographs, your favorite pen & glue and other items to make keeping up with The Story of ME easier.

Top View of the Deluxe Box Inside View of the Deluxe Box Top View of the Deluxe Box    
White Deluxe-Top Angle_200        

 

How much fabric should I buy if sending my own fabric?

Sending your own fabric for The Story of ME is one of the enjoyable options we provide to truly personalize your purchase.  Full details will be provided once you complete your purchase.  However, if you’d like to get planning early, these details should help.

  • Same Fabric Inside & Out – Send 1 Yard (if fabric is only 36″ wide, please send 1 1/2 yards)
  • Different Fabric Inside & Out – Send 1/2 Yard of Each Fabric (if fabric is only 36″ wide, please send 1 yard of each)

Please make sure your name & order number is inside the fabric package. Without personalized embroidery, it takes two-to-three weeks for us to complete your fabric-covered binder.